GENERAL CONDITIONS OF SALE

ARTICLE 1 – DEFINITIONS

The company SASU MANOIR PRODUCTIONS will hereinafter be referred to as “LE MANOIR”.

The Manoir’s website, https://www.escape-montpellier-manoir.fr/, will be referred to hereinafter as the “WEBSITE”.

The playing area made available to the players is called “ROOM”.

Any user of the room will be called “PLAYER”.

The person having made the reservation, by any means whatsoever, will be referred to as “THE BUYER”.

The contract for the provision of the room linking Le Manoir to the players will be hereinafter referred to as the “CONTRACT”.

The part of the game for which the BUYER reserves and pays on the WEBSITE is called “SESSION”.

ARTICLE 2 – APPLICATION AND ACTIVITY

Le Manoir – Escape game is a concept of escape game (commonly called “escape game”) belonging to the company SASU MANOIR PRODUCTIONS. The present general conditions of sale are applicable to any contract for the provision of a ROOM concluded between LE MANOIR and :

  • PLAYERS, whether they have booked personally or not ;
  • THE BUYER, regardless of the means of booking used (online booking on https://www.escape-montpellier-manoir.fr/, booking by telephone, on social networks, by direct contact with a member of DU MANOIR staff or through a DU MANOIR partner).

LE MANOIR acknowledges the right to modify or have modified all or part of these general terms and conditions of sale as well as the content of its WEBSITE, at its sole discretion, at any time and without notice.

The general terms and conditions of sale of DU MANOIR are available on the WEBSITE and can be freely consulted on request from the reception staff of DU MANOIR.

ARTICLE 3 – RESERVATION

The provision of a PLAYERS’ ROOM is subject to prior reservation and payment. This is generally carried out by the BUYER on the MANOIR’s WEBSITE using the reservation form according to the availability displayed on it.

Some bookings can be made by other means:

  • By telephone, in direct contact with a member of staff at DU MANOIR ;
  • By the official social networks of the MANOIR ;
  • By mail to contact@escape-montpellier-manoir.fr;
  • In direct contact with a member of staff at DU MANOIR.

In any case, any reservation is firm and definitive only after receipt of the reservation confirmation email, which is sent to the BUYER at the end of the payment process.

In cases where the reservation is not made by means of the reservation form on THE WEBSITE, the BUYER accepts without any reservation that this type of reservation does not entail any liability on the part of THE MANOIR or its staff, the staff then acting only as data entry operators in accordance with the instructions given by the BUYER. The BUYER therefore renounces any recourse due to misuse, breach of confidentiality of his data or fraudulent use of his account.

Only credit card payments are accepted on the WEBSITE. If the BUYER is unable to pay the amount of the reservation by credit card, he/she must go to the reception desk of DU MANOIR to pay the amount in euros by credit card or cash (in euros).

LE MANOIR has entrusted the management of its reservation and payment platform to a service provider specialising in secure online transactions. The latter does not store any data concerning the BUYER in its databases.

The WEBSITE is available in French and English. However, in the event of a dispute, only the French version of the WEBSITE and the general terms and conditions of sale may be opposed to the MANOIR.

A reservation cannot be transferred or resold for commercial purposes. If a reservation is transferred or resold in violation of this article, the holder of the reservation will be denied access.

In accordance with the indications on the website and at the time of booking, PLAYERS must arrive at the venue at the specified time. If the PLAYERS are late for a reserved SESSION, LE MANOIR will not be able to delay the entire SESSION. It is therefore up to the PLAYERS to decide whether or not they wish to start the game. In any case, the ROOM must be vacated at the time specified in the initial booking.

LE MANOIR reserves the right to refuse access to PLAYERS who are 30 minutes or more late. The times will be systematically reminded in the confirmation emails sent by LE MANOIR.

If the number of PLAYERS presenting themselves to participate in the SESSION is less than what was foreseen at the time of the reservation, the BUYER and/or the PLAYERS cannot claim reimbursement of the difference in price.

If the number of PLAYERS presenting themselves to participate in the SESSION is greater than the number of PLAYERS authorised at the time of booking, the difference in price must be paid before taking part in the game, within the limit of the number of players authorised per ROOM:

ROOM 1 Searching for lost relics: 7 players maximum

LE MANOIR reserves the right to refuse any reservation to a BUYER and/or PLAYER who has not paid for all the services invoiced.

Gift cards have a period of validity clearly marked on each card. This period runs from the date of purchase. The validity date of the card can be communicated by sending an email to contact@escape-montpellier-manoir.fr.

The gift cards are used in one go, only for bookings on THE WEBSITE. Indicate at the time of purchase the PIN code present on the gift card. If the total amount of the reservation is higher than the amount of your gift card, you can complete the payment with your credit card. If the total amount of the reservation is less than the amount of your gift card, no refund of the difference will be made. 

Gift cards may not be exchanged, resold or refunded, even partially, nor credited to a card or bank account, nor discounted and may not be exchanged for change.

Multiple codes cannot be used on the same online booking. However, it is possible to merge them if their amounts do not exceed the maximum amount of one part (140 euros) by writing us an email at contact@escape-montpellier-manoir.fr.

ARTICLE 4 – PRICE

The prices of the SESSIONS charged by LE MANOIR are indicated on the WEBSITE on the following page : https://www.escape-montpellier-manoir.fr/complexe/.

All other services will be invoiced additionally.

LE MANOIR reserves the right to modify its rates at any time. Any BUYER will pay the amount relating to the tariff in force at the time of his reservation.

ARTICLE 5 – RIGHT OF WITHDRAWAL

In accordance with article 221-28 of the consumer code, no reservation can be cancelled or refunded except in the case of a cancellation due to the sole fact of DU MANOIR. In the latter case, the amount of the initial booking will be refunded (see point “5.3 Online Booking” for more information).

For gift cards and in accordance with the provisions of article L.221-18 of the French Consumer Code, in the case of distance selling, the BUYER has a withdrawal period of 14 days from receipt of the gift card by the BUYER, or failing this, the Beneficiary, without having to justify the reasons, or pay any penalties, with the exception of any delivery and return costs which will remain the responsibility of the BUYER. (cf. all information is detailed in points 5.1 to 5.2 inclusive).

5.1 Gift Cards – Online Shopping

The BUYER, or failing this, the BENEFICIARY shall inform LE MANOIR of his decision to withdraw by sending him, before the expiry of the period provided for in Article L. 221-18, the downloadable form below or any other unambiguous statement expressing his wish to withdraw.

>> Print the withdrawal form

In the case of a physical gift card, any return made in accordance with the terms and conditions of this article will give rise to a refund no later than 14 days from receipt of the unused gift card or from the provision of proof of dispatch of the said Product.

As no return is necessary for electronic Gift Cards, refunds will be made within 14 days of receipt of the withdrawal request.

5.2 Gift cards – Buying on the spot at LE MANOIR

In the case of on-site sales of gift cards, the BUYER has a withdrawal period of 3 days from the date of purchase, without having to justify the reasons or pay any penalties, with the exception of delivery and return costs, which will remain at the BUYER’s expense in the case of a return by post. The BUYER may also return the product personally at DU MANOIR’s premises, having first made an appointment by telephone or e-mail. The products must be returned in perfect condition, the return will only be accepted after verification that the gift code(s) have not been used.

5.3 Online reservations

In accordance with Article 121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period. Consequently, no reservation can be cancelled or refunded except in the case of a cancellation for the sole reason of DU MANOIR. In the latter case, the amount of the initial reservation will be refunded.

ARTICLE 6 – PROVISION AND USE OF THE ROOM

According to the principle of the game, LE MANOIR grants PLAYERS the right to occupy the ROOM for a maximum of 60 (sixty) minutes. The sole and unique purpose of occupying the ROOM is to participate in a game organised by LE MANOIR, which must be played in teams of 3 to 7 people maximum.

The PLAYERS accept a maximum of 60 minutes in the ROOM, regardless of whether they have managed to find all the clues and solve all the puzzles or not. This point is part of the very principle of the game. At the same time, the PLAYERS accept that the game must end before the end of the 60 minutes, especially if they have managed to find all the clues and solve all the puzzles in less than 60 minutes; without this being subject to any price adjustment or compensation.

In certain exceptional cases, the GAME MASTER may decide, on his own initiative, to offer the PLAYERS the possibility of occupying the ROOM for more than 60 minutes. In this case, he will explicitly ask the PLAYERS if they wish to occupy the ROOM for an additional period of time. PLAYERS will be asked to give their consent.

Admission to the ROOM is only possible on presentation of the booking confirmation email (sent shortly after the payment process to the BUYER) and on presentation of the BUYER’s ID.

The complexity of the game does not allow PLAYERS under the age of 10 to participate. PLAYERS under the age of 15 must be accompanied by an adult. PLAYERS over the age of 15 need not be accompanied by an adult. If there is any doubt as to a PLAYER’s age, LE MANOIR reserves the right to ask for proof of identity.

PLAYERS are required to maintain the ROOM and all its equipment (non-restrictive list: decorations, mechanisms, furnishings, accessories etc.) in good condition and to use it in accordance with the authorised use. Therefore, THE PLAYER acknowledges to the CONTRACT that any damage caused intentionally or by unauthorised handling of the ROOM and its equipment will be re-invoiced.

Furthermore, THE PLAYER is obliged to use the ROOM and its equipment in such a way as not to cause or risk causing any damage to other PLAYERS, the premises and equipment of the MANOIR.

Throughout his presence on the MANOIR premises, THE PLAYER undertakes to behave in a respectable manner, to comply with the rules and to cooperate with the MANOIR staff. As such, LE MANOIR does not tolerate any form of violence, whether verbal or physical, in the form of harassment or intimidation towards its employees and therefore reserves the right to refuse access to the premises to any person whose behaviour is similar to the aforementioned elements. LE MANOIR also reserves the right to deny access to any person under the influence of alcohol or drugs as a safety measure for the said person and his/her entourage. For all the conditions mentioned above, the refusal of access does not give the right to any indemnity or reimbursement.

Due to the nature of the game, no recordings can be made in the ROOM. Thus, the use of video and/or audio recording devices (this includes but is not limited to: mobile phones, cameras, Go Pro) is strictly forbidden. Any use of this type of device may result in the complete stoppage of the game for the entire team.

LE MANOIR expects PLAYERS not to disclose details of the game directly and/or indirectly. Any partial or total disclosure would violate the commercial interests of LE MANOIR.

ARTICLE 7 – SECURITY

The PLAYERS undertake to respect all the security measures given to them, whether contractual, displayed on site or given orally by MANOIR staff, before, during or after the SESSION.

It is formally and strictly forbidden to smoke inside the site.

Each PLAYER undertakes to read and respect the safety and fire protection instructions, as well as the emergency exits. These are clearly identified in the MANOIR premises. It is therefore strictly forbidden to obstruct the emergency exits, which must remain clear under all circumstances. THE PLAYER may use the emergency exits if and only if the situation requires the evacuation of the premises (fire for example). Any abuse and/or untimely opening of these exits by one or more PLAYERS will result in the costs caused by this abuse being re-invoiced.

THE PLAYER is aware that it is absolutely forbidden to bring into the premises and the ROOM objects considered as :

  • Physical hazards (explosive, flammable, oxidizing, pressurized or liquefied gas, corrosive);
  • Dangerous to health (toxic, corrosive to the skin, irritant/sensitizer, carcinogen/teratogen);

ARTICLE 8 – PHOTOS AND CAMERAS

Photos of each team may be taken before or after the SESSION. These photos can be used by LE MANOIR to feed its WEBSITE or its digital ecosystem (Examples without restriction, Facebook, Twitter, Instagram etc.). These same photos will be sent by email to the USERS within a reasonable period of time after the SESSION, without this constituting an obligation.

LE MANOIR cannot be held responsible for the use that will be made of the photos by the USERS and/or the BUYER.

Each ROOM is equipped with a video surveillance and listening device allowing the MANOIR staff to follow THE SESSION and to direct the PLAYERS if necessary. This device only contributes to the game and does not record in any way the PLAYERS’ GAME SESSIONS.

ARTICLE 9 – RECOURSE TO MEDIATION

In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.152-2 of the Consumer Code, has the option of submitting a request for an amicable resolution through mediation, within a period of less than one year from the date of his written complaint to the professional.

This establishment has designated SAS Médiation Solution as a consumer mediation entity through a membership registered under number 1699/2010.

In order to refer a matter to the mediator, the consumer must make a request:

– Either in writing to

Sas Médiation Solution

222 chemin de la bergerie

01800 Saint Jean de Niost

Tel. 04 82 53 93 06

– Either by mail to : contact@sasmediationsolution-conso.fr

– Either by filling in the online form entitled “Referral to the mediator” on the site https://www.sasmediationsolution-conso.fr

Irrespective of the means of referral used, the application must imperatively contain :

– Postal, telephone and electronic contact details of the applicant,

– The name, address and Sas Médiation Solution registration number of the professional concerned,

– A brief account of the facts. The consumer will tell the mediator what he or she expects from the mediation and why,

– Copy of the prior complaint,

– all documents enabling the request to be processed (order form, invoice, proof of payment, etc.).

ARTICLE 10 – COMPETENT COURTS

These general terms and conditions and any contract concluded incorporating these terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.